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To confirm user settings, log in to the BeyondTrust admin portal and create or edit a user on the Users & Security tab. The Email Address in BeyondTrust matches the Email Address in.

The Username in BeyondTrust matches the Login in.One of the following requirements must be met: Technicians who will launch support sessions must exist as users in both BeyondTrust andĪgiloft for the system to confirm their identity and assign sessions. To receive and process BeyondTrust events launched outside of theĪgiloft system, use the BeyondTrust Host Names or IP Addresses global variable to enter a comma-separated list of authorized host names or IP addresses. By default, theĪgiloft system does include BeyondTrust sessions that were not launched from within your KB.īy default, the BeyondTrust Session Details table does not include BeyondTrust sessions that were launched from outside of your KB. If you don't create your own HTML report template, as mentioned above, then the reports are generated in the default report template format. After a BeyondTrust session ends, the session information is sent to this table and the details are stored. Once you deploy and enable BeyondTrust in your KB, the system adds a BeyondTrust Session Details table. For more information, see Percent Encoding. Some special URL characters are reserved and can not be used in the password. As the wizard text suggests, there is a default report template that the system uses if this field is left blank, but you can upload a customized report.

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After completing a session, the report is available for download in the BeyondTrust Session Details table. BeyondTrust Session Details Report Template: A report is generated after each individual support session based on this template.

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Confirm API User Password: Enter the password again to confirm.

API User Password: Enter the admin user’s password.

API User Name: Enter an admin-level BeyondTrust username to generate session keys and view reports.

BeyondTrust Appliance Host Name: Enter the FQDN/IP address, such as.

Click Configure BeyondTrust Extension and enter the configuration details:.

When deployment is complete, the Deploy button is replaced with Configure BeyondTrust Extension.

It takes a few minutes for the system to add the BeyondTrust Session Details table.

Under BeyondTrust Extension, click Deploy.

Click the Setup gear in the top-right corner and go to Integration.

To complete the following steps, log in to your KB as an administrator.

The FQDN or IP address of your BeyondTrust Appliance.ĭeploy and Configure the BeyondTrust Extension in.

An administrator-level username and password to connect to the BeyondTrust Appliance.

Each technician or support rep has a separate RC.

A licensed installation of the BeyondTrust Appliance and Representative Consoles.

If the proxy server uses whitelisting ensure that is allowed by the firewall rules to be accessed.To integrate with BeyondTrustyou will need:.

To avoid such issues, configure your firewall settings to allow the following executables, wherein is a unique identifier consisting of letter and numbers:

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If you do have a software firewall, you may experience some connection issues. Some examples of software firewalls include McAfee Security, Norton Security, and Zone Alarm.

Internet security software such as software firewalls must not block Bomgar executable files from downloading.

Note: Port 8200 is used as a rollover for port 443 and, although not required, is recommended.

The diagram shows a typical network setup more details can be found in the Bomgar Appliance Hardware Installation.

Ports 80, 443, and 8200 need to be open for outbound TCP traffic on the customer’s and representative’s firewalls.

Resolution From the Bomgar Support Documentation: